We understand that plans change! If you need to cancel your subscription, the process is quick and easy.

Steps to Cancel Your Subscription:

1. Log in to your account here: https://members.performancegolf.com/
2. Click the drop-down arrow in the upper-right corner and select User Preferences.
3. Navigate to Subscription Settings (top right of the page).
4. Click Manage Subscription.
5. Choose Cancel Subscription and follow the on-screen instructions to confirm.

Important Notes:

• Your membership will remain active until the end of your current billing cycle.
• You’ll receive an email confirmation once your cancellation is processed.

Your login email usually arrives within minutes of your purchase. If you don’t see it:

• Check your spam or junk folder – the email may have been filtered.
• Search your inbox for “Performance Golf” – look for the subject line “Create Account”. This email contains your username and a link to set your password.

Still can’t find it? Email us at support@performancegolf.com with the name and email you used at checkout, and we’ll send your login right away so you can get started.

Resetting your password is quick and easy.

Click here to reset it anytime:  https://members.performancegolf.com/forgot-password/

Already logged in? Just head to https://members.performancegolf.com/, click your profile in the top right corner, then go to User Preferences > Password to make the change.
Still need help? Reach out to us at support@performancegolf.com – we’re happy to assist!

Your training program is available immediately after purchase. To access it:

1. Go to performancegolf.com/membership or open the Performance Golf app.
2. Log in to your account.
3. Click on the TRAINING tab.
4. Use the FILTER tool to search by Course Type or Instructor.

If you need further assistance, contact us at support@performancegolf.com – we’re happy to help!

If you’re having trouble logging in, try the following steps:

General Tips

• Copy and paste your login credentials instead of typing them manually.
• Make sure there are no extra spaces before or after your username or password.

Best Ways to Log In

• App: Use the Performance Golf app for the easiest access during practice.
• Browser: Visit performancegolf.com/membership and log in with your credentials.

If You’re Using the App

1. Close and reopen the app.
2. Ensure your app is updated to the latest version.
3. Restart your device.
4. Uninstall and reinstall the app from the App Store or Google Play.
5. On iPhone? Make sure your device is running iOS 17 or later.

If You’re Using a Web Browser

1. Visit performancegolf.com/membership
2. Check that your browser is up to date at browsehappy.com
3. Try a different browser (e.g., Chrome, Safari, Firefox).
4. Clear your browser’s cache and cookies, then refresh the page.
5. Restart your computer or device.

If you’ve tried all the above and still can’t log in, feel free to contact us at support@performancegolf.com  – we’re here to help!

We understand how important it is to access your training. Our servers are working normally, and other members can view their videos without issues — so it’s likely a local device or connection problem. Here are some steps you can try:

 If You’re Using the App

1. Close and reopen the app.
2. Ensure the app is updated to the latest version from the App Store or Google Play.
3. Restart your device (power it off and back on).
4. Uninstall and reinstall the app.
5. iPhone users: Confirm your device is running iOS 17 or later.

If You’re Using a Web Browser

1. Go to members.performancegolf.com and log in.
2. Make sure your browser is up to date: browsehappy.com
3. Try a different browser (e.g., Chrome, Safari, Firefox).
4. Clear your browser’s cache and cookies, then refresh the page.
5. Restart your computer or device.

These steps resolve most video access issues. If you’re still having trouble, feel free to reach out to us at support@performancegolf.com – we’re here to help!

Using the Performance Golf App

1. Open the Performance Golf App and log in.
2. Tap the “Coaching” tab (bottom right).
3. Tap “Get Started”, then select “Upload Swing.”
4. Allow the app to access your videos.
5. Preview or trim your video if needed.
6. Tap “Submit Swing” to send it to our coaching team.
7. Fill out a short form about your game so your coach can provide personalized feedback.
   

Using a Web Browser

1. Go to members.performancegolf.com/vip-coaching and log in.
2. Click “Upload Swing” and select your video file.
3. Preview the video to confirm it’s correct.
4. Click “Submit Swing.”
5. Complete the short form to help your coach understand your skill level and goals.

If you’re still having issues, please email a sample video to support@performancegolf.com, and our team will review it for you.

1. Open the Performance Golf App and log in.
2. Tap the “Swing AI” tab at the bottom right.
3. Tap the blue “Record A Swing” button.
4. Complete a short survey about your game to help personalize your swing analysis.
5. Choose “Record Swing” (recommended) or “Upload Videos” from your phone.
   💡 Tip: Recording in real time ensures your swing is properly framed.
6. Follow the on-screen prompts to complete your swing sequence.
7. Once done, the app will automatically upload and analyze your swing.

If your SwingAI video isn’t uploading or analyzing correctly, try the following tips:

1. Keep your entire body in frame, including your hands.
   📏 Recommended: Position the camera about 8 feet away.
2. Use good lighting — avoid strong backlighting or dim environments.
3. Wear contrasting clothing to stand out from your background.
4. Record at least 4 seconds of video. Shorter clips may fail to process.
5. For best results, use SwingAI’s built-in recorder in the Performance Golf App.

If you’re still having issues, please email a sample video to support@performancegolf.com, and our team will review it for you.

For most physical product orders, you have a full year (365 days) from the date of purchase to initiate a return for a refund. We accept items that have been used but are not destroyed. The item must be in a condition that allows it to be resold, with minimal signs of wear. Items that are excessively worn, damaged, or altered may not be eligible for a full refund.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. In such cases, we’ll provide a prepaid return label.

To start a return or exchange, email our customer service at support@performancegolf.com. Include your order number and the reason for the return. We’ll help you with the next steps.

Once we receive your return, please allow 2-3 business days for inspection and processing. Refunds will be issued to the original payment method.

To help speed things up, feel free to email a copy of your return tracking number to support@performancegolfzone.com – we’ll take it from there!

That’s not how your new club should show up. Email support@performancegolf.com within 7 days of delivery with your order number, a short description of the damage, and a few photos of the club and packaging.

Once we have that, we’ll get a replacement sent out quickly so you can start playing with it as soon as possible.

Yes. If something’s wrong with your order, we’ll send the correct item at no cost to you.

Email support@performancegolf.com with your order number, a short description of the problem, and photos if you have them. We’ll get your replacement out fast so you can start using it right away.

In-stock items usually leave our warehouse within 1-2 business days. Once it ships, you can track your order in REAL TIME through your Performance Golf members area… where you’ll see live updates at every step of the delivery process.

(You’ll also get a shipping confirmation email with tracking details as backup.)

If you’re in the U.S., you’ll usually have your gear within 3–7 business days, depending on your location.

Ordering from outside the U.S.? Delivery can take 7–21 business days, since customs and local carriers handle the final leg.

Yes. If you’re in Canada, Australia, Germany, New Zealand, United Kingdom, South Africa, Netherlands, Japan, Ireland, South Korea, and Sweden, we can ship your order straight to you.

If your country isn’t listed, we’re adding more locations and will share updates as soon as new destinations open up.

Will I have to pay import duties or taxes on my order?
Depending on your country’s customs regulations, import duties, taxes, or fees may be charged when your order arrives. These charges are not included in your purchase price or shipping fee.

Who is responsible for paying import duties and taxes?
The customer is responsible for any import duties or local taxes imposed by your country’s customs authority. These charges must be paid to release your package from customs.

How will I know if I need to pay any import charges?
Your local customs office or shipping carrier (e.g., DHL, FedEx, UPS) will usually contact you directly with payment instructions once your package arrives in your country.

Can you mark my order as a gift or lower the declared value?
We are required by law to declare the correct value of the items and cannot mark orders as gifts or lower the declared value. This ensures transparency and proper customs processing.

What happens if I refuse to pay the import fees?
If you choose not to pay import duties or taxes and the package is returned to us, we can refund your order minus shipping costs and any return fees charged by the courier.

Where can I get more information about my country’s import duties?
Please contact your local customs office or visit their official website for detailed information on import duties and regulations.

You’ll get a confirmation email with a tracking link as soon as your order ships.

Can’t find it? Email support@performancegolf.com and we’ll send it again so you can follow your delivery.

Shipping costs depend on the destination, shipping method, and order weight. You can view the exact shipping cost at checkout before completing your purchase.

Yes. If your order is shipping within the United States and the items are in stock, you’ll see these expedited options at checkout:

• 3-Day Priority Shipping – $55
  
• 2-Day Priority Shipping – $70
  
• Next-Day Priority Shipping – $120

Right now, expedited shipping isn’t available for Canada, Australia, Germany, New Zealand, United Kingdom, South Africa, Netherlands, Japan, Ireland, South Korea, and Sweden.

Oh no, that’s frustrating. First, check with neighbors or anyone in your household in case they grabbed it for you.

If it’s still missing after a couple of days, email support@performancegolf.com and we’ll jump in to help track it down.

We currently accept all major credit cards: Visa, MasterCard, AmEx, and Discover.

We’re actively working on adding more payment options so you can pay the way that works best for you.

Yes. We use the same SSL encryption banks rely on, so your payment information stays between you and the bank. Nothing is stored on our servers. That means you can check out without worrying about your details getting into the wrong hands.

If you have any questions or need assistance with your order, don’t hesitate to reach out to us at support@performancegolf.com.

Most declines happen because your bank flagged the charge for extra security. It’s their way of keeping your account safe. The quickest fix is calling your bank for clarification or trying a different card.

If you need any assistance with placing your order, don’t hesitate to contact us at support@performancegolf.com.

We never add extra fees to your order. But if you’re outside the U.S., your bank might charge currency conversion or international transaction fees to your purchase.

Yes, we charge sales tax or VAT where applicable, based on your location and local regulations. The tax amount will be clearly shown at checkout.

Email us at support@performancegolf.com and we’ll send you a secure link to update your card details. It only takes a minute and keeps your account active without interruption.

Please contact us immediately so we can investigate. If a mistake or unauthorized transaction has occurred, we’ll resolve it promptly.

Most refunds show up within 3–10 business days, depending on your bank or card provider. If it’s taking longer, your bank can give you the fastest update.

Still have concerns? Contact us at support@performancegolf.com – we’re happy to help!

For security and compliance reasons, refunds have to go back to the card used at checkout. If that card’s been replaced or closed, your bank will usually route the refund to your new account.

If that card has been replaced or closed, your bank should still process the refund and transfer it to your new account. We recommend confirming this with your bank to avoid any issues.

Still need help? Reach out to us at support@performancegolf.com.

Yes. A majority of our training programs and physical products come with a 365-day money-back guarantee.

If it’s not working for you, email support@performancegolf.com and we’ll refund you.

Most refunds show up within 3–10 business days, depending on your bank. If it’s been longer, your bank can give you the quickest update.

If you still need help, email support@performancegolf.com and we’ll make sure it’s sorted.

You can reach us anytime by emailing support@performancegolf.com, submitting a ticket through our Help Center, or calling us directly at 1-800-523-5760.

Our Support Team is available 24/7 via email and the Help Center. Phone support is available Monday through Friday, from 9:00 AM to 5:00 PM EST.

We aim to respond within 12–24 hours. During peak times, responses may take a bit longer, but we’ll get back to you as quickly as possible.